Released on: January 21, 2008, 2:56 am

Press Release Author: crystal

Industry: Telecommunications

Press Release Summary: Total Call Center Management Solutions has encompassed a host
of services right from Customer Interaction Management Solutions through Computer
Telephony Integration to CRM Packages for the various business processes. The
products and services of TCMS include turnkey systems for VoIP Call Centers,
Automatic Dialer and Call Processing Products.

Press Release Body: "TCMS (Total Call Management Solution), a worldwide leader of
call center solutions and customer interaction management, has launched an improved
version of VOIP telephony services in the market, that can bestow its customers with
advanced technology and advantages."
Keyword: VoIP call center
Tarzana (CA) USA, January 5, 2008: TCMS, a global leader of customer interaction
management and call center solutions provider, today announced the release of
upgraded & full featured version of VOIP that allows every business professional to
work in more productive environment. As per the company sources, the enhanced
version of VOIP is technically advances as compared to other VOIP technologies and
can provide its uninterrupted services 24x7 hours. With its advanced techniques and
processes it can easily allow users to transfer calls to any landline or mobile
phone in a shortest time period. Moreover, it can operate from any geographical area
without any hindrances at just a fraction of cost.
\"Our enhanced version of VOIP can increase the productivity of the company by
reducing the total call expenses and dialing time. Moreover, it can successfully
execute the transferring of multiple telephone calls to home or offices" said Vijay
kapoor, the president of the company. "We provide unlimited long-distance calling
for a low monthly fee or for a low per-minute rate. Moreover, our latest VOIP
service can integrate with several other applications over the internet" he said
further. From the past few years VOIP has seen a tremendous growth, especially in
business sector. Now many small, medium and large sized companies are frequently
enabling the VOIP services in their businesses, however various home users are also
drifting towards its advantages. "No doubt, there are various VOIP providers who are
giving their refined services to their customers, but TCMS can leverage the
businesses with its outstanding services in the form of advanced VOIP. No doubt, we
have embarked a new beginning of success" remarked M. kapoor, the online
telecommunication marketing domain expert.


. 3-way calling, call forwarding, automatic redial, and caller ID; features that
traditional telecommunication companies (telcos) normally charge extra for.
. Secure calls using standardized protocols (such as Secure Real-time Transport
Protocol.) Most of the difficulties of creating a secure phone over traditional
phone lines, like digitizing and digital transmission are already in place with
VoIP. It is only necessary to encrypt and authenticate the existing data stream.
. Location independence. Only an internet connection is needed to get a connection
to a VoIP provider. For instance, call center agents using VoIP phones can work from
anywhere with a sufficiently fast and stable Internet connection.
. Integration with other services available over the Internet, including video
conversation, message or data file exchange in parallel with the conversation, audio
conferencing, managing address books, and passing information about whether others
(e.g. friends or colleagues) are available online to interested parties.


Fonality, a Los Angeles-based IP telephony company, has released a new version of
its full-featured call center technology that allows customer service agents to
access company phone systems while working offsite, the company said this week.
PBXtra Call Center, which is designed for companies with up to 200 agents, supports
VoIP calling and includes branch office agent sharing, on-the-fly recording,
monitoring, Web and phone agent log-in, and real-time and historical graphical
queues, the company said.
The new version of the technology allows users to manage call queues and agents
across multiple branch offices, allowing phone representatives to take calls in the
office, at home, or on a mobile phone, the company said.



Web Site: http://www.tctecno.com

Contact Details: TCMS
18375, Ventura Blvd # 415
Tarzana Ca 91356

For more information about voicemail service log on to www.tctecno.com